Vatrer Power Limited Warranty Policy
Our Commitment to You
Warranty Coverage
Remedy
Warranty Void Conditions
VatrerPower is dedicated to pioneering innovation and delivering breakthrough solutions for a sustainable future. To demonstrate our confidence in product quality, we are pleased to offer a warranty on all VatrerPower products.
This warranty becomes effective upon the date of purchase by the original buyer. It covers significant defects in materials, workmanship, or performance under normal use and service conditions.
If any VatrerPower product fails to meet the quality standards outlined in this Limited Warranty (as determined by our Technical Support Team), we will, at our discretion:
1. Repair the defective product, or replace it with a new or refurbished product of equal or greater rated power and compatibility.
2. In rare cases where repair or replacement is not feasible, a refund may be issued. Note that this is a Limited Warranty; certain items may incur prorated replacement fees (see attached schedule for details).
This warranty does not apply if the product is:
Disassembled, improperly installed, or operated contrary to instructions.
Refer to the product manual, our website, or contact Customer Support for proper usage guidelines.
Additional Terms
Shipping Responsibilities
Returns Process
If the original order was delivered to the contiguous U.S. but later reshipped by the buyer to a U.S. territory or internationally, the buyer bears all additional return shipping costs. (Shipping from EU countries to Germany, Canada and Japan all have corresponding local warehouses)
VatrerPower is not liable for lost or stolen packages. If tracking confirms delivery but the item is missing, follow the carrier’s dispute process. For assistance, contact our team.
Products must be returned to a VatrerPower warehouse for inspection by our Technical Support Team before refunds, replacements, or discounts are issued.
VatrerPower reserves the right to modify this policy. Visit Return & Refund Policy for the latest terms.
Product Registration Page
Product Warranty Details
Updated Date: April 1, 2025
Category Models Warranty
Battery 12V100Ah、12V200Ah、12V230Ah、12V300Ah、24V100Ah、24V200Ah、36V50Ah 5 years
12V7Ah、12V12Ah、12V20Ah、12V30Ah、12V50Ah、12V100Ah Group24(Without Bluetooth) 1 year (warranty for the first 3 months, loss calculated from 4-7 months and shipping costs borne by the buyer)
12V460Ah、51.2V100Ah、12V560Ah 5 years (the buyer shall bear the shipping costs and calculate the depreciation in the 3rd to 5th year)
38.4V105Ah、51.2V105Ah、70.4V105Ah、51.2V150AH 10+2 years (full Warranty for the first 2 years, the buyer is responsible for shipping costs in the 3rd to 5th years, and the buyer is responsible for shipping costs and depreciation in the 6th to 12th years. Membership registration is required for the additional two years)
Charger Charger 2 years
Other Accessories Converter, Others 2 years
1. Returns & Exchanges Due to Product Issues
Product Purchased Months ≤ 12 Months > 12 Months
Exchange Fees / Current Product Sale Price - (Original Product Purchase Price - Monthly Depreciation Fee * Product Purchased Months - One Way Return Shipping Fee)
Note: Monthly Depreciation Fee = Original Product Purchase Price / Total Warranty Months (Warranty period calculated by month, such as 5-year warranty, i.e., 60 months)
2. Returns & Refund Due to Personal Reasons
Product Purchased Months ≤ 1 Month 1 Month ≤ Product Purchased Months ≤ 3 Months > 3 Months
Restocking Fee 10% to 15% 10% to 15% Not Accepted
If a special return is necessary, Refund = Monthly Depreciation Fee * Product Purchased Months + 10% to 15% Restocking Fee + One Way Return Shipping Fee
Return Shipping Fee / 1. No charge for return on the buyer's own and provide the tracking number; 2. Charges based on quotes supplied by VatrerPower's logistics carriers when the buyer uses the pre-paid return shipping label. Not Accepted
If a special return is necessary, Refund = Monthly Depreciation Fee * Product Purchased Months + 10% to 15% Restocking Fee + One Way Return Shipping Fee
Note: Ensure that the complete package is returned (including the original box, product, all accessories, and documents contained in the package). If any items are damaged or missing, the buyer will be responsible for any resulting loss.
Order Cancellation
Buyers have a 30-minute window to cancel their order after it has been placed. If the order has already been shipped or picked up and can't be canceled, buyers should try to contact the shipping carrier to refuse the package.
Warranty Exclusions
This Limited Warranty does not cover any Battery subjected to the following conditions:
- Damage due to being unsecured or insufficiently secured
- Improper installation, use, maintenance, or service
- Loose battery terminal connections
- More than 4 batteries connected in series (above 48V)
- Reverse polarity connections
- Inappropriate storage conditions as defined by Battery Owner’s Manual including but not limited to, exposure to extreme ambient temperatures above 140F or below -40F, fire, or water submersion, and/or storing Battery in a completely discharged state
- Any short circuit caused by accidental, intentional, or inadvertent connection of the positive and negative terminals
- Damage caused by impact, accident, collision, or drop
- Under/over charging the Battery as defined in its respective Battery Owner’s Manual
- Use with other third-party product(s) which fail
- High resistance as a result of corroded terminals, poor crimps, or insufficient cable size
- Battery that fails as a result of a faulty electrical system
- Battery that has been opened, modified or tampered with in any way.
- Battery that was used for applications other than which it was designed and intended for, including repeated engine starting, or drawing more amps then the battery is rated to continually discharge in its respective specifications
- Battery that has not been charged for over 1 year (batteries need to be charged periodically to maintain Battery cell health)
- Battery that has been used in a commercial application where it is cycled to more than 80% depth of discharge repeatedly within 24 hour periods.
These warranty terms ensure that customers can enjoy the high-quality performance and reliability of our products, while also providing clear, long-term support to ensure your equipment performs optimally at critical times. If you encounter warranty after-sales problems, please refer to the warranty policy. The final interpretation right belongs to the Vatrer Power brand.