Dear customer,
Thank you for your support and love for Vatrer Battery. Here are the convenient services provided by our brand for your products. Please refer to the instructions if needed.
Support:
- Register Warranty
- Download APP with Mobile Phone
- XiaoXiangElectric APP User's Guide
- Golf Cart Battery Installation Video Tutorial
- Golf Cart Battery Connection Diagram
Register Warranty
Product Warranty Details
| Category | Total Warranty Period | Free Replacement or Repair Period | Discounted Replacement Period |
|---|---|---|---|
| 12V 460Ah, 48V LiFePO4 Series and Golf Cart Batteries | 10 years | 5 years | 5 years |
| 100Ah-300Ah Batteries | 5 years | 5 years | - |
| 7Ah-50Ah Batteries | 2 years | 2 years | - |
| Accessories | 1 year | 1 year | - |
Golf Cart Battery Series / 12V 460Ah RV Battery and 48V Lithium Battery Series
- Years 1 to 5: If a valid warranty claim is made and the batteries cannot be repaired, the manufacturer will replace the defective battery free of charge with a similar product.
- Years 6 and 7: If a valid warranty claim is made and the batteries cannot be repaired, a similar product will be offered at 40% off the retail MSRP at the time of the offer.
- Years 8 to 10: If a valid warranty claim is made and the batteries cannot be repaired, a similar product will be offered at 25% off the retail MSRP at the time of the offer.
12V 100Ah-300Ah Batteries
- During these 5 years, if the battery is damaged due to quality problems and cannot be repaired, a new battery will be provided free of charge. If it can be repaired, Vatrer will provide repair compensation after negotiation between the two parties. If the battery is damaged due to human factors, Vatrer will only provide technical support but no replacement service.
Batteries Below 12V 100Ah
- 2-year warranty: During the warranty period, if the battery is damaged due to quality problems and cannot be repaired, a new battery will be provided free of charge. If it can be repaired, Vatrer will provide repair compensation after negotiation between the two parties. If the battery is damaged due to human factors, Vatrer will only provide technical support but no replacement service.
Accessories
- 1-year warranty: Within one year, if any accessories have quality failure, they will be replaced free of charge. If the accessories have problems due to human factors, the Vatrer brand will provide technical support and will not replace new accessories for free.
These warranty terms ensure that customers can enjoy the high-quality performance and reliability of our products, while also providing clear, long-term support to ensure your equipment performs optimally at critical times. If you encounter warranty after-sales problems, please refer to the warranty policy. The final interpretation right belongs to the Vatrer Power brand.
Clik the button below to register the warranty, the warranty period starts from the date of your order.
Download APP with Mobile Phone
1. Click the button to load to the download address and follow the instructions to install APP.
Android users can also download the .apk file for installation by clicking the icon below
2. Search “XiaoXiangElectric” on your mobile app store directly.
XiaoXiangElectric APP User's Guide
You can connect to Bluetooth and use the APP according to the following guidelines:
Vatrer Lithium Battery: How to Connect Bluetooth
Golf Cart Battery Installation Video Tutorial
Vatrer Power Golf Cart Battery Wiring Diagram
If your lights and speakers are 12V, you need to add an additional 12V Converter, or connect the 12V circuit to a 12V battery.
